Shipping & Returns

In most cases, orders placed by 12:00PM ESD will be shipped the same day. On holidays and during November and December orders may not ship until the next business day. Orders will be shipped according to the method you selected in the shopping cart, and shipping transit time will be based on the selected carrier's service standards.

If we are not able to ship your order due to product availability or if your order will be delayed for some other reason, you will be contacted to make appropriate arrangements.

Shipping Charges

If your order does not qualify for Free Shipping, shipping charge options will be presented in the shopping cart.  In general, we cannot make other shipping arrangements not listed in the shopping cart.  If you have questions please contact Customer Service.  

Free Shipping

Free ground shipping will be provided on qualifying orders.  Orders consisting of more than $100.00 in products and that ship to the continental US qualify for free shipping.  Alaska, Hawaii, and US territories do not qualify for free shipping.  Please allow 5-7 days for delivery with free shipping.  If you need your order quicker than that, you may select the appropriate service at checkout but you will be charged for shipping.

International Orders

We are the US distributor for Falk Culinair Cookware.  We only ship to destinations within the United States. If you would like to place an order to be shipped somewhere outside the US, please see our About Us page for information. 

Returns

If you are not satisfied with your purchase you may return it for a full refund - just contact us so we can supply a return shipping label. Please pack the product to prevent damage, using the original packaging if possible. Credit is issued once we receive the items.